Walking throughthe process with defiant insurance
Tim Cain, and Kyle, walked us through to frustrating process of an insurance that wouldn't pay for a storm damaged roof. The insurance agent only wanted to patch, even though we had two layers of shingles, which Ohio code says you can only have one layer. Even though we told our agent that there were two layers, our agent kept asking for new evidence and more documentation, which we met every request. The he had the nerve to say we had never told about the two layers. All told, the insurance agent wasted two months of our time. Through all this Tim and Kyle stayed with us and gave us recommendations to proceed. With their help we were able to win the fight and our roof will be replaced. Thank you Tim & Kyle. You all were great and I highly recommend you to others.
